Frequently Asked Questions

• All the products that appear on the web are available and will leave our facilities the same day the purchase is made, as long as the purchase is made before 3:00 pm.
• Shipments will arrive within 24 to 48 working hours, i.e. weekends and holidays do not count in this period.
• When the product leaves our warehouse you will receive an email with the tracking number of your package.
• Delivery time may be delayed if orders are shipped to the Canary Islands, Ceuta and Melilla or outside Spain.
• Upon completion of the order, the customer will receive confirmation from us that his order has been received and will be able to track the status of his order until he receives it.

1. We are specialists in pest control. We know our customers’ problems and we provide them with the necessary products.
2. We have the widest range of products in the market.
3. Deliveries are fast because all the material is available in our warehouse.
4. Customer service: unlike other generic websites, we will always assist you by mail, phone, chat or WhatsApp and help you choose the product you need.
5. Experience: we have been offering services and products to the primary sector and individuals for more than 20 years.

We are dedicated to advice and are happy to help you with your problem. These are the channels of communication with customers:

• E-mail: info@ahuyentando.com
• Phone: 932.329.146
• WhatsApp: 658.839.012

We like to be in contact with our customers to advise and help them with their problems.

Shipping costs are 5,34€ for all Spain, except the Canary Islands.
Payment on delivery is subject to a surcharge of 2,98€
International shipments vary depending on the product and destination.

These terms and conditions govern the sale to customers of any of the products listed on our website.
The placement of an order constitutes legally binding acceptance of these terms and conditions.

• Website: in order to place an order you must select the products and provide your personal and shipping information.
• Telephone: the customer may also purchase products by telephone by calling the customer service toll free number (+34) 932.329.146 or (+34) 658.839.012 from Monday to Friday from 10:00 am to 2:00 pm, or from 3:00 pm to 6:00 pm, except on national or regional holidays.
• Whatsapp: writing to (+34) 658.839.012
• E-mail: info@ahuyentando.com

Upon completion of the order, the customer will receive confirmation from us that his order has been received and will be able to track the status of his order until he receives it.

The means of payment will be:

• Credit or debit card
• PayPal (+0,99€)
• Cash on delivery (+2,99€)
• Bank transfer.

• We will deliver the products to the shipping address listed on your order.
• The delivery time is usually 24 to 48 hours excluding weekends, for orders placed before 3 pm. With the exception of orders placed on weekends, or those whose customization prevents immediate production. You will be able to track the status of your order at all times.
• We will inform you of any delay in shipment of your order. However, to the extent permitted by law, we shall not be liable for any losses, liabilities, costs, damages or charges arising from such delay.
• Check the product for obvious faults, defects or damage before signing and keep the delivery receipt for future reference.
• In case you are not available to receive the order, the courier company will leave you a note with the instructions to follow for the reshipment or collection of the package at the courier office.

• All products listed on the website are for sale and we have them in stock available.
• If the product is not available, for whatever reason, we will contact you immediately in order to offer you a similar product or to complete the order.
• In case of cancellation of the order or if we run out of products, we will refund the amount paid by the same payment method with which we received it.

• You have the right to withdraw from this contract within 14 days without giving any reason.
• The withdrawal period shall expire 14 days after the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the last of such goods.
• To exercise your right of withdrawal, you must notify us of your decision to withdraw from the contract by means of an unequivocal statement in writing to info@ahuyentando.com.
• In case of withdrawal on your part, we will refund all payments received from you, including delivery charges.
• Return costs, in case of withdrawal, are borne by the customer.
• The right of withdrawal ends 14 days from the date on which we are informed of your decision to withdraw from this contract.
• You must return or deliver the goods without undue delay and following the instructions we will send you by e-mail.

We make every effort to deliver the products in an optimal condition. However, in case you receive a product that you consider defective, you must keep it in its current condition in order for us to check it within a reasonable period of time.

In case of defective product, the seller shall proceed, as appropriate, to:

• Repairs.
• Substitution.
• Price reduction.
• Termination of the contract.
• All procedures will be free of charge for the consumer and user.

The seller is liable for any lack of conformity that becomes apparent within 2 years of delivery.

In order to provide you with solutions regarding the defective product, we may need your cooperation and ask you to promptly provide us with the following information regarding the product:

1. Reasonably detailed explanation of any defects or damage to the product. We may ask you for photographs or videos of the product’s condition or operation.
2. Delivery note or order number and other information that may be reasonably useful to us.

If, under the Contract, you wish us to repair or replace the product or refund the amount paid, you must ensure that:

• No attempt has been made to repair it by anyone outside our company.
• Has not been used improperly or negligently or has been handled improperly or recklessly.
• Has not been subjected to abnormal or harmful conditions.
• Has not been involved in any accident or been damaged while attempting to repair or modify it.
• Has not been used in a manner contrary to the manufacturer’s instructions.
• Has not deteriorated due to natural wear and tear after receipt.

• The satisfaction of our customers is of the utmost importance, so you can contact us at any time.
• Customers have a 2-year warranty from the moment the purchase of the purchased product is formalized.
• These Terms of Use and your use of the Site shall be governed by and construed in accordance with the laws of Spain and all non-contractual relationships arising out of and relating to the Terms of Use and your use of the Site.
• The customer shall be subject to the exclusive jurisdiction of the Spanish courts to settle any dispute that may arise from these Terms of Use.